Linda Dunn, MSW, Adjunct Assistant Professor, Peace & Conflict Studies
6 hours (0.6 CEUs)
November 8, 10
In-person, Elon University
This workshop helps individuals learn the skills to handle personal, one-on-one conflicts in ways that produce positive results and strengthen personal and professional relationships. The class will focus on the skills necessary to uncover the needs of each person by teaching a collaborative negotiation process. This course will utilize the methods of Marshall Rosenberg's Nonviolent Communication Model to achieve win-win solutions. Concepts will be both presented and practiced in this highly engaging and interactive course.
By the end of this course, learners will be able to:
- Recognize the five styles of resolving conflict specifically focusing on the difference between collaboration, competition, and compromise.
- Identify the specific feelings involved in conflict
- Identify the universal needs to get the root of every conflict
- Actively listen for the needs of others as well as how to express your own needs
- Brainstorm solutions to meet the needs of each person in conflict
- Utilize the negotiation model that produces collaborative solutions
- Discern the importance of finding the right time and place to talk through conflict
About the Instructor
Linda Dunn, MSW, is an Adjunct Assistant Professor of Peace and Conflict Studies at Elon University and a trained workshop leader for the National Coalition Building Institute based in Silver Springs, MD. Throughout her career, Linda has mediated thousands of disputes with people of all ages and she provides conflict resolution classes, mediation trainings, and prejudice reduction workshops to an array of audiences, including K-12 teachers, university employees, church groups, community groups, and businesses. Previously, Linda was a school social worker with Guilford County Schools, and the Director of the Alamance County Dispute Settlement Center.
Linda is passionate about people learning conflict resolution and mediation skills and believes the skills she teaches have the capacity to transform our relationships and the world around us.